Frequently Asked Questions
do i need a doctor’s referral?
Long answer short- NO you don’t need a doctor’s referral to see a psychologist.
However, if you wish to claim sessions through Medicare and receive a rebate ($96.65 per session), you will need to schedule in an appointment to see your GP and obtain a Mental Health Care Plan prior to your psychology appointment. Please bring this paper work along to your first session with Natasha.
If you choose to attend sessions without a Mental Health Care Plan, you will not receive a rebate post session.
do you accept ndis clients?
NDIS clients please note that Natasha is only taking self-managed NDIS clients due to administrative limitations. In this instance, the client is required to pay the amount owing and present their NDIS management with a copy of their receipt in order to be reimbursed.
WHAT IS YOUR CANCELLATION POLICY?
We request a minimum of 24 hours notice if you wish to cancel or reschedule your appointment.
If cancellation occurs with less than 24-hours notice, or in the case of non-attendance, you will be charged a cancellation fee of 100% of the session fee.
Please also note that cancellation fees are not eligible for a medicare rebate.
Your cooperation with this is very much appreciated, so that enough notice is provided for any cancelled appointments to be allocated to other clients on the waiting list.
how many sessions will i need?
Natasha will discuss this with you in your first session together, as each client’s therapeutic needs will differ depending on the nature of their presentation or difficulties.
can i use my private health insurance?
Yes. Please check directly with your health fund providers to what rebate you may be eligible for, as this will vary across providers. The item number is ‘200’. Unfortunately, you will not be able to claim both a Medicare rebate and a health fund rebate for the same appointment.
ARE TELEHEALTH OPTIONS AVAILABLE?
Yes. OOAK Psychology offers both phone and interactive video-conferencing sessions via Zoom.
You will need to ensure that the device you are using is fully charged, that you have a good internet connection and that your device is set up in a stable position. In the event that there are technological issues, please have your phone nearby so that Natasha can call you.
DO YOU WRITE COURT REPORTS?
No, Natasha does not write court reports.
DO YOU OFFER ANY CRISIS SUPPORT?
OOAK Psychology is unable to provide crisis support. If you are in crisis, please contact Lifeline on 131 114, Kids Helpline (5 - 25 years) on 1800 55 1800, Suicide Call Back Service 1300 659 467 or 000 in an emergency.